I have an idea that could potentially create a lot of jobs. My idea... are you ready for this... is that every website should be test-driven by members of the over-65 crowd. It's not unlike the famous claim from Geico, "So easy a caveman could do it!" only in this case it would be, "So user-friendly, even senior citizens can surf it!"
I'm not trying to poke fun at the old folks. I realize that for those who spent the majority of their lives in a computerless world, the mouse can be a perplexing thing. And, just to be fair, I'll even mock myself while I'm here: I'm 34 and I can't do math in my head!
Once again, an older member of the family attempted to cruise one of my websites. And when I say "older" I mean early fifties, which is actually not so old. And when I say "cruise" I mean "stumble about in an aimless way, clicking the same link repeatedly by accident while pausing frequently to tell stories that are vaguely associated with whatever image they may be looking at."
Despite the fact that I'm a copywriter, I'm pretty good at designing websites that are easily navigated. I find it pleasing to organize everything by category, insert links that serve as "directions" on where to go next, and place the key items in critical spots where they will be easily noticed. I'm not making this up. I frequently get compliments on how easy it is to find one's way around my sites.
Even so... to see this person fumbling around on my website like she was lost in a foreign land was rather disheartening. But there were several telling facts of her over-fifty surfing method that really jumped out at me.
1. She was really stuck on the top portion of the page. It was like "below the scroll" did not exist for her. Mental note: navigation bars that are located at the top of the page (horizontal) may be more effective than those which run vertically down the side.
2. If she did happen to venture toward the nether regions of the page, it was with an erratic, choppy method of tapping at the mouse. She never did make it all the way to the bottom. Obvious lesson learned: keep it brief, put the least important info at the bottom.
3. She was mesmerized by the graphic images, particularly those that she felt "emotionally connected to". However, I'm unable to ascertain whether this was a help or hindrance in getting her to do what I wanted.
4. Definite challenge in reading the copy and focusing on its meaning. Bringing us to the point that website content should be straightforward and simply written. This is more difficult to pull off than people realize - which is why every serious website owner needs a good copywriter by their side.
5. Some trouble identifying that the "buttons" were actually clickable and would transport you to various spots on the site. Which prompts the question, is it better to keep it simple with plain old underlined links than try to get fancy with hover links and clickable images?
6. She clicked on whatever image captured her attention but then could not understand why she had suddenly changed locations on the site. (Not really sure what to make of this - maybe avoid going too crazy with photos that link?)
I think it would be a highly interesting experiment to see if one's website would pass muster with the senior crowd. Can they get around with ease? Did the content meet their need for information, emotional fulfillment, social interaction, whatever? If the website sells a product or service, how easy was it for the older user to place an order?
As I see it, the Over 60ish Website Tester occupation could serve two purposes: 1, learn if your website does the job it's supposed to, and 2, help older folks find their way around the web. If the user wears bifocals and "only uses the internet occasionally" or calls it the "innernets" they fit the criteria for the position.
Of course though, if the same person tested seven or so different websites, they'd probably become fairly proficient in web-surfing, eliminating the need for their services. And then I guess you'd have to find yourself another crop of senior website testers.
Another wild idea from Wordfeeder.com Copywriting and Marketing